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FAQ

 How quickly can you arrive at my location?

Arrival time depends on where we are when we receive your call and if we are assisting another customer at that time. Goldilocks is a mobile service. We respond to customers all over Calgary and the surrounding area. We will always do our best to get to you ASAP and provide you with honest estimates of our arrival time based on google maps GPS.

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How much will it cost to unlock my car?

Standard cost for vehicle lockouts is $100 + gst. Prices increase when travel time to reach you exceeds 20 minutes. If your location is 20-30 minutes away there is an additional cost of $45. If your location is 30-60 minutes away the additional cost is $75. For a detailed breakdown of our pricing please see our Prices Page

How much will it cost to unlock my house?

We deal with all residential lockouts including houses, condos and apartments. Standard cost for a residential lockout is $135 + gst. Prices increase when travel time to reach you exceeds 20 minutes. If your location is 20-30 minutes away there is an additional cost of $45. If your location is 30-60 minutes away the additional cost is $75. If you require additional services after we have unlocked your door such as rekeying or new hardware we will be glad to assist you. For a detailed breakdown of our pricing please see our Prices Page

Are you licensed?

Absolutely. Our locksmiths have passed all required security/ background screening including police clearance checks. We possess all requisite trade licenses under the Alberta Security Services & investigators Act and the Alberta Government Registered Trades Department.

Will unlocking my car damage it?

Our locksmiths use specialized tools and techniques to ensure no damage is done to your vehicle.

Can you unlock all types of vehicles?

We can unlock a wide range of makes and models, from coupes, sedans, trucks, vans and SUVs.
Please note we do not service Semis/ Long haul trucks

What payment methods do you accept?

We use the Moneris system in partnership with RBC to process all widely accepted credit and debit cards. We also accept payments in cash and by e- transfer. We do not take personal cheques.

Do you offer any warranties or guarantees?

We stand by the quality of our work and never leave a job without first getting the customer to approve and verify the job has been completed properly. If your hardware has been worked on, rekeyed or replaced with one of our products we will ask you to manually verify that mechanisms are operating smoothly before collecting payment.

Can you make a new key for my vehicle on the spot?

Automotive programming, decoding and key/fob generation is a whole other branch of the locksmithing trade. Goldilocks does not currently provide these services but we happily refer you to our colleagues at ARA Locksmith (in partnership with AMA) specializing in automotive work with over 15 years of experience at 403-477-5625

Do you charge a service/ call out fee?

No. Service fees are already factored into our pricing structure. Fees only increase when travel time to reach you exceeds 20 minutes. If your location is 20-30 minutes away there is an additional cost of $45. If your location is 30-60 minutes away the additional cost is $75. If you require additional services after we have unlocked your door such as rekeying or new hardware we will be glad to assist you. For a detailed breakdown of our pricing please see our Prices Page

How do I avoid scammers?

If an offer sounds too good to be true, it usually is. Avoid advertisements offering Locksmith services for under $100. No legitimate companies do this. If you come across an ad like this you can guarantee it’s a scam. Unfortunately there are many charlatans trying to swindle you out of your hard earned dollars. They often post fake reviews and have spurious credentials

Where are you located?

Goldilocks Evening Locksmith is a mobile company servicing the greater Calgary area. We come to you. As such we do not operate out of a commercial location.

I want to change the locks on my rental unit. Can you do that?

Yes we can rekey your locks or install new hardware as long as you have permission from your landlord/ property management company.

I lost the keys to my home/ keys were stolen. Can you make me new ones?

Definitely. We accomplish this by disassembling the hardware and fitting the cylinder with new pins to match a new set of keys in a process called rekeying

I have an eviction scheduled with the sheriff and I am required to show up with a locksmith. Do you provide that service?

Yes. Locksmiths are often called to assist landlords with evictions to open the unit and rekey the locks.

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